Returns & Exchanges
At 99Customized, we want you to be completely satisfied with your bespoke fashion pieces. If your order isn't quite right, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return package.
Pack and Ship
Securely pack your unworn, unwashed items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing